The most important factor behind the success of POLISAN’s carefully and conscientiously implemented projects is the human element . POLISAN has always prioritized investment in human resources—a crucial element in product and service quality. POLISAN’s main aim is to inspire each individual employee with a sense of team spirit, and to ensure that the company’s vision and mission is passed on to future teams. POLISAN believes that training its personnel is the path to customer satisfaction. Since March 2001, the company has provided practical training seminars to both its own employees and to professionals in the construction business. These seminars proved to be extremely useful in identifying the specific causes behind insulation and paint problems faced by the construction sector. Improving painter awareness has led to the correct application of appropriate paints to appropriate surfaces and thereby minimized the problems encountered.